No matter your industry, digital transformation projects are major undertakings. A critical problem is that many companies view digital transformation solely as a technology initiative — while it’s really about future-proofing your company culture along with digital solutions. 

Yet, when your team gets pulled away from its core duties in times of change, the loss of focus can be detrimental to your business. With DevOps projects, outsourcing allows you to delegate non-essential tasks to temporary team members, while allocating the proper resources to more strategic business priorities. 

Due to the challenges of digital transformation, Deloitte’s Global Outsourcing Survey reports that 65% of businesses outsource to manage capacity constraints and improve agility. Let’s find out why. 

Adapting Mindfully in Times of Change

During transitional periods, internal teams that already handle core tasks face the added pressures of internal changes and unfamiliar duties. Events that are particularly challenging for in-house staff include: 

  • Mergers & acquisitions
  • Rapid scaling 
  • Digital transformation 
  • New product launches 
  • Regulatory compliance changes
  • Disaster recovery & crisis management

Obstacles with In-House Development

Relying solely on full-time IT staff during times of change ties up resources and shifts focus away from critical core business functions. 

Teams Stretched Thin 

Studies report that nearly 50% of full-time employees in the US feel burned out at work — without the added pressure of new digital transformation initiatives. Regardless of how talented and hardworking your employees are, everybody has a breaking point. Once you cross a certain threshold, productivity and quality rapidly diminish. 

As an article in Tech Target explains, “‘Anyone who thinks they can transform their company in such a fundamental way [like digital transformation] with all the same people … is kidding themselves.’” 

Stressed Resource Allocation    

Relying solely on full-time IT support for novel IT projects also has financial implications. For instance, a restaurant POS provider might ask full-time staff to maintain system networks and develop a new custom payment processing integration under a tight deadline. With the increased workload, team members put in substantial overtime hours each week, while the quality of their core work declines under the strain. 

Business Process Disruptions   

When in-house IT teams are stretched thin, customer experiences deteriorate as service disruptions, slow system performance, and unresolved technical issues become more frequent. 

Delayed software updates, inefficient support, and lack of innovation frustrate customers, leading to decreased satisfaction, lower retention rates, and revenue loss. Eventually, such situations will harm your brand’s reputation and position in the market. 

Outsourcing as the Answer to Competency Issues 

Outsourcing IT support frees up resources, allowing you to adapt seamlessly during critical periods of change.

In-House Teams Prioritize Core Strengths

Outsourcing keeps your team productive during major shifts while ensuring their efforts remain focused on key business functions.

A staggering 54% of startup CEOs attribute business failure to deficits in core competencies such as technical expertise, customer service, and analytical thinking. Outsourcing bridges these gaps, providing specialized skills while allowing full-time employees to focus on customer relationships, industry insights, and operational workflows. 

Smart Spending & Resource Optimization    

Outsourcing promotes smart spending and resource optimization by clearly delegating core duties and digital transformation work between full-time and contract employees. This approach eliminates costly overtime pay as novel technical tasks are handled externally by contractors. 

Outsourcing firms like Dev.Pro also provide flexible IT support packages. These models allow businesses to scale resources up or down based on project demands, ensuring cost efficiency and seamless adaptation to changing needs. Simply put, you only pay for what you need. 

Ensured Operational Continuity     

Since outsourcing allows your team to focus on core competencies, your business will run smoother during critical digital transformation initiatives. Because no matter how advanced your IT systems become, success depends on maintaining strong customer service and a thriving company culture.

With dedicated external support, service disruptions decrease, software updates stay on track, and innovation accelerates. Most importantly, your customers remain dedicated advocates of your brand. 

Industry Spotlight: Retail & Alibaba 

In the 1990s, online retail juggernaut Alibaba faced resource constraints and a lack of local e-commerce expertise for growth initiatives. Rather than allowing these limitations to stifle growth, Alibaba outsourced critical software development to overseas specialists. This strategic move enabled the company to ensure operational continuity while accelerating platform development. 

Alibaba’s calculated digital transformation initiatives directly contributed to its explosive growth — eventually culminating in its record-breaking IPO in 2014 of $25 billion. 

Summary  

With success stories like Alibaba’s becoming increasingly common in today’s business landscape, it’s no surprise that the global IT outsourcing market will be worth USD 770.98 billion by 2032.

Bottomline, outsourcing is a growth enabler that keeps companies agile, efficient, and focused on core business functions. By delegating technical tasks to external experts, you can boost productivity and ensure operational continuity by keeping your employees happy, productive, and engaged in high-value initiatives. 

Let Dev.Pro handle the technical work while your team drives innovation. Contact us now!